Terms and Conditions

We at Inspire and Rewire aim to support you to take your life back, through empowering and inspirational services. We aim to achieve this via yoga classes, one-to-one therapeutic support, workshops and talks, U.K and overseas retreats as well as online courses and products.    By making bookings or purchasing products, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

  1. Scope of our Service

By making a booking through us (whether in person, over the phone or on line), you enter into a direct (legally binding) contractual relationship with us for the delivery of your chosen product or service. From the point at which you make your booking, we have a process in place for ensuring that you appointment or class is secured and with that, comes some commitment fro both sides, with policies for cancelations.

  1. Prices and payment

2.1             The prices are per the current website displaying and are updated each January.

2.2             Payment is received via paypal or debit/credit card.  We do not store this information and is handled by our external event management program Acuity Scheduling who abide by the GDPR policies.

  1. Your data (see also Inspire & Rewire GDPR)

3.1             We only collect the information that you provide which is to enable us to manage your appointments with us, with an option to opt out of data or newsletter at any point.

3.2             You agree that we may receive information about you from you or from a professional for the purposes of booking treatments, taking payments from you.

  1. Cancellation, no-shows and rearranging sessions/classes

By making a booking with us you accept and agree to our cancellations, no-show or rearrangement of a class. These can be found below

4.1             For Yoga classes, due to space limitation in some venues we require payment upfront, this can be up to 6 weeks in advance.  However, cancellations need to be provided 24 hours in advance to allow for another person time and notice to take your spot.  Where cancelled in time, you will be able to use your space as a credit for another class.  Instructions will be provided when required.

4.2            Due to preparation time and availability, for 1:1 Hypnotherapy, where cancelled 48 hours in advance full refund will be provided, with 24 hours notice this will be reduced to 50% and less than 12 hours this will result in no refund.

4.3            For individualised Hypno recordings, sessions lasting over 30 minutes and in-depth hypnosis requirement will be at the cost of £40, rather than the lighter sessions/ mediations costing £25.  This will always be checked in advance via email with agreement by the client.  Recordings will be provided by email on mp3 within 7-10 days. There will be a limit of one reply by Nicola Wagstaff used to query your submitted answers to the intake forms, to ensure she has understood your request in detail.  This will give you an opportunity to add or amend and help her understand your exact needs.  There is no refund for products purchased – only a direct replacement where any recording has any interference.  We keep the recordings for one week and then they are destroyed.  However, notes are stored for 8 years in case of continued requests and an ongoing flow/ journey with us.  See Inspire and Rewire GDPR policy for more details

4.4            For retreat terms and conditions, please see details below

4.5            For workshops and events.  There will be individual payment terms and cancelation policies to be referred to on the individual event found on ‘workshops and group sessions’ and the individual event.

  1. Our liability

5.1             Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act by us or our representatives.

5.2             We will compensate you for any loss or damage if we fail to carry out our duties imposed on us by law (including if we cause your death or personal injury by us or representatives’ negligence) unless that failure is attributable to:

5.2.1           your own fault;

5.2.2          one (or more) of the professionals at the Centre or any of their officers, directors, employees or representatives);

5.2.3          a third party unconnected with the provision of our services to you; and

5.23           events which we could not have foreseen or forestalled even if we had taken all reasonable care.

Public Liability Insurance

Inspire and Rewire has Professional Liability Insurance with Towergate Insurance. (Policy Number 128620). The limit of liability is £2,000,000

Retreat Bookings:

Your Travel Arrangements:

  1. All transport costs from home to our yoga retreat are not included in the price. Inspire and Rewire is not responsible for any consequence stemmed by cancellations or delays of any travel company you hire, or any irregularity in the documentation required for the trip. Transportation to and from the yoga retreat are not included, unless we explicitly specify it.

2. Booking.

(A) Payments are requested as a deposit stipulated by the amount per retreat (between £100-£200)

(B) Inspire and Rewire does not store any data or share personal customer information with third parties

(C) Cancellation charges apply at the point of booking with deposit. The reservation will not be considered effective until we confirm via email that we have received the deposit payment set correctly

(D) There will be 2nd instalment due 3 months before the event and a final payment due 1 month before

(E) If full payment is not received by the date specified on the retreat you are attending, your place may be jeopardised, assuming that you are not attending.  Reading and responding to correspondence is essential

3. Cancelation

(A) When cancelling more than 60 days (2 months) in advance partial deposit may be returned. But we will not be able to refund if we/you are not able to fill your space

– Where we find someone on your behalf to take your room we will refund 50% of your deposit

– Where you find someone to take your place we will refund 75% of your deposit

(B) When cancelling with less than 60 days (less than 2 months) you will not receive any refund for your deposit but 100% of additional instalments will be returned if we/you find someone to replace you

(C) When cancelling less than 30 days you will not receive your refund or any instalments paid.  If you are able to get someone to cover your space at this point we will apply 50% refund of your overall payment thus far.

4. Accommodation:

(A) Share a room with a stranger: If you are traveling alone and would like to share a room with another one or more part members to reduce your expenses please let us know and we will endeavour to pair you with another party member. Those that share in a dorm or three to one room will receive a discount per person. Contact us for more information  

In the circumstances where no one comes forward to share a room and where a deposit has been paid on that room, it’s the responsibility of the person to either find a room or forfeit the deposit.  Where we find someone to take your room we will refund 50% of your deposit.  Where you find someone to take your place we will refund 75% of your deposit.

(B) SINGLE SUPPLEMENT: If you want single room please inform us correspondingly when we contact you after booking

( C) Note there are various styles of rooms and allocation will depend venue to venue. Specific rooms cannot be allocated at the time of booking, only a request of single, double or triple (and twin in some venues).  This is to ensure that where we hold retreats in villas – that villas are filled up rather than half empty if there is a smaller group.  In addition, this is to ensure anyone with physical barriers e.g. pregnant, elderly or injured can have the easiest access to the yoga studio etc.  Where possible people travelling together can then also be placed in the closest areas to each other, or preferably in same building. We thank you in advance for your understanding.

5. Travel Insurance

(A) It is your responsibility to have travel insurance that covers any activity proposed in the yoga retreat that you book as well as potential losses, cancellations, illness or damage and risks. Inspire and Rewire informs you that you should bring the insurance policy in case of any emergency.

6.1 Your Health

  1. Although our retreats are not high in intensity in both yoga, mediation and activities, catering for complete beginners and those with certain ailments, it is of the utmost importance that you follow the below areas referring to your health. It will be only your responsibility to consult a doctor with knowledge of yoga to verify that you are in good health for yoga and other physical activities that Inspire and Rewire book under your request. ( E.g. mountain hiking, horse riding, etc.).

(B) We request that you inform us if you have any health problems before booking your place in our yoga retreat. If you do not inform us about your health problems, Inspire and Rewire holds the right to cancel your reservation and will not refund any compensation. If you have health problems that may be affected by the activities of yoga retreat, Inspire and Rewire reserves the right to advise not to participate in certain activities, and could be denied participation if we believe there may be a risk for your physical or psychological health.

(C) If you feel any discomfort, pain or injury during any of the activities of the yoga retreat, the activity must stop as soon as possible and you must contact a member of staff at the retreat and Inspire and Rewire.. If you continue with the removal activities there are chances of further worsening of the injury, Inspire and Rewire reserves the right to deny your stay and participation in the yoga retreat, without returning the money.

(D) Although Inspire and Rewire take all necessary measures to ensure high standards of health and safety, some of our retreats may be located in rural areas where it is common to have unevenness in the ground, so we are not responsible for injuries suffered as a result.

(E) It shall be the responsibility of women who are between 12 and 28 weeks of gestation, send a letter written by her doctor that says she is fit to travel and is capable of performing the activities we offer. It is better that those pregnant women who wish to attend the yoga retreat have practiced yoga before.

7. Passports, visas and health requirements.

It is the responsibility of all passengers, according to the type of passport you have, check with the consulate where the application for tourist visa is required. Due to visa regulations and health requirements it can change frequently, it is recommended that you check as soon as possible whether the application for tourist visas or health requirements is necessary. Inspire and Rewire is not responsible if you or another passenger is traveling without proper health documentation and the correct passport or visa. In this case you should pay the costs of assistance to solve these problems. In addition you must make full payment of your yoga retreat, without receiving any refund or compensation from Inspire and Rewire.

8. Amendments by Inspire and Rewire:

Sometimes Inspire and Rewire can make some changes (example: class times, yoga teacher or other arrangements). Lucia Yoga reserves the right to make changes at any time (example: class schedule , other activities, etc.). In the case of accommodation change we will do everything possible to offer you a room of similar category. In case of any other major changes, we will inform you as soon as possible, if it is possible before your travel starts.

9. Cancellation by Inspire and Rewire. Inspire and Rewire reserves the right to cancel returning the full money to users. We reserve the right to cancel the yoga retreats in all circumstances, in which case we will refund 100% of the money received by each user in a maximum of 15 working days.

10. Our liability to you:

(A) Inspire and Rewire is responsible for ensuring that the yoga retreats we advertised on the website have the same service than the yoga retreat you pay for, and these services offered will be carried out under a standard of reasonable quality.

(B) Inspire and Rewire does not accept any liability for cancellations, threat of war, or delays Changes Caused by war, terrorist actions or Threats industrial action, civil strife, closure of airports, technical problems to transport, natural disaster, staff cancellations, unforeseen Changes in your Circumstances staff or other events beyond our control.

(C) Inspire and Rewire is not responsible for any physical or psychological injury that you may have. You are responsible for the possible risks that you may have during a yoga lesson. We are not responsible for any medical or psychological condition that you can develop during the yoga retreat. We are not responsible for loss, damage or theft of personal belongings.

11. Complaints:

If you have any problem about your yoga retreat, please inform Inspire and Rewire as soon as possible and he will help you to correct the situation. Please understand that Inspire and Rewire is not responsible for the behaviour of individual members of the group or other users that share the room with you.

12. Legal Disclaimer:

The information contained in this site is for general information on matters of interest. Given the changing nature of the rules, regulations and laws and chance of electronic communication, there may be omissions or misunderstandings on the information contained in this site. In this respect, this information is given with the understanding that the authors can not offer advice or services. Before taking any decision you should consult Lucia Yoga first.

Although we have made every effort to ensure the reliability of this information, all information provided on this website is offered at computer level, with no guarantee of accuracy or timeliness of the results obtained from the use of this information without guarantee for a particular purpose.

Never Lucia Yoga partners, agents or employees will be liable to you or any other person for decisions made in relation to the information provided on this site, as well as for any damage as a result of it.

Lucia Yoga works with others website maintained by third parties which Lucia Yoga has no control. Therefore we are not responsible for the information appearing on these other sites.

13. Privacy Policy:

Regarding our Spanish partners:

Lucia Yoga does not share any customer data bank with third parties. All personal details that you provide us will be used only to provide the service you request us. Lucia Yoga does not register your personal data, only the IP address registered user to perform statistical analysis of the functional use of the website, such as length of visits and more common routes. This information is used only for administrative purposes and management Lucia Yoga website. This privacy policy does not cover other links to third websites.

http://www.luciayoga.com/terms-and-conditions/

http://www.luciayoga.com/work-lucia-yoga/

http://www.luciayoga.com/group-yoga-retreat-spain/

http://www.luciayoga.com/group-yoga-retreat-spain/


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